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Important car shipping facts.

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What is the normal transit time?
The time it takes to get from the pick-up point to the destination can vary, depending on the distance. The average transit time is usually 7 to 10 business days. This is considering the optimal circumstances where we have been given two weeks notice of your move dates. 7 to 10 days is an average, but it could be a little less or a little more, depending on what order your vehicle(s) was loaded in. For example, if your vehicle was the last one loaded, and the first one delivered, then it wouldn't take quite as long. However, if your vehicle(s) was the first one loaded, and the last one delivered, the transit time may be closer to two weeks. Please try to plan your move around this information.

What type of truck will my vehicle travel on?
Most of the time, your vehicle will be transported on an car carrier with room for 8 to 10 cars. These are the types of trailers used to transport new cars to auto dealerships. The trucks are quite a bit longer than a conventional moving van or a normal semi trailers. Urban areas are most often accessible for pick up and delivery service to your doorstep. Keep in mind that because of the height of these trucks, and the lack of maneuverability, they sometimes can not always travel onto rural streets, especially areas off the main roads that have low hanging trees or low clearance bridges. It may be possible for you to use a local service with a smaller truck, if we encounter any restrictions in reaching the exact location for your pick-up or drop-off.

Do you really deliver door-to-door?
In most cases, your vehicle(s) is picked up from the desired location, usually your home, and dropped off in the delivery spot of your choice. We say in most cases because we cannot travel into neighborhoods that is not suited for a truck of this size, as it could compromise the cargo and possibly your vehicle. The best rule we can provide is this: If you live on a main road that is at least two lanes wide, with no low bridges or low hanging trees, and the streets leading to that area are also as accommodating, then we can pick-up and deliver your vehicle(s) right to and from your door. When our driver gets close by, he will call to confirm your exact location and then will be able to assess your accessibility. For the safety of your vehicle, the driver may suggest to meet in a nearby shopping center or parking lot to load/unload your vehicle. It is up to the driver's discretion as to where they will drive the truck, since the driver is responsible for both the safety of the transport truck, and the transported vehicles.

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Will my car go to a terminal?
The use of a local flatbed service can depend on your pick-up and drop-off locations. If your area is not accessible, we may use a local service to accommodate the needs of your area. A terminal service is only used in rare cases when access to your location is limited, or where scheduling conflicts occur. Any and all terminal services that we use are fully licensed and insured.

What is the process?
Once your reservation is placed, your transport will be scheduled according to the dates on your agreement form. After a truck has been assigned, you will get a call either from the truck driver or from the flatbed service in order to schedule a pick up/delivery time and day. A condition/vehicle inspection report is done on pick-up right on the bill of lading. The person turning the car over and the truck driver both sign this report and a copy is given to the party delivering the car. This same bill of lading is presented upon delivery of the vehicle at its destination and you should compare the car to the report thoroughly at that time. If, for some reason, you feel that some damage has occurred, you must note it on the report before you sign it and before the driver leaves. No claims will be honored if the damage is not noted at the time of delivery and acknowledged by the driver.

Can I put things in the trunk?
No, your car and its trunk compartment must be free of all personal belongings. There are several reasons for this. The primary reason being that the Department of Transportation does not allow for the transportation of “personal items” in a vehicle that is being transported by an “Auto Carrier”. The fine for violating this law is up to $10,000 per occurrence. The second reason is that any personal items in the vehicle are not covered by the carrier’s insurance. Also, all trucks have weight limitations that they must comply with. The excess weight of a customer's personal items placed within the car being transported can put the carriers transport truck over its weight limitation, and cause additional, and sometimes, costly delays.

How much notice is needed?
We realize that everyone's schedule is different. There is no set limit on how much notice you are required to give. With that said, keep the following in mind: Giving us 2 to 3 weeks notice will help insure that the carrier can be scheduled to accommodate your pick-up and delivery time frames. It is also possible that we can assist you with last minute transport. For instance, if you need a vehicle moved immediately, we can arrange for a local terminal to get your car picked up, and sometimes as soon as within 24 hours. It is also possible for you to drop off your vehicle at a terminal if for some reason you cannot wait. The rule of thumb is generally that the more time you give us, the better our chances of securing your spot on a truck.

What forms of payment are accepted?
All carriers accept cashiers checks, money orders, cash and credit cards. Express). You can also pre-pay your transport in full via personal check, money order or cashiers check, if done so before your schedule date. Usually a deposit of $150.00 is enough to reserve your placement and any form of payment is acceptable. If you use a credit card for the deposit, the balance will be due C.O.D. with cash, money order, or a cashiers check at the time the vehicle(s) is delivered. No credit cards will be accepted upon delivery. Ultimately you will need to pay the freight charges in full before your vehicle(s) is delivered. It is not possible to withhold a portion of the money due upon drop-off due to subsequent damage to your vehicle. All claims are handled separately once the auto transporter has received the signed bill of lading noting any damages.

If there has been a change in plans so what should I do?
Changes are not a problem. Dates and addresses can be changed just by giving us a call. There will usually be no charge for an address change if it is in the same city or adjacent town. Dates can be changed at no cost for up to 30 days after the original reservation date so long as the change is made in advance of the driver coming to pick up your vehicle.

In the event of a cancellation, we will return your deposit except for $150.00 non-refundable if the cancellation is made after a driver has been booked. All this and more information is listed on your Shipping Order and Terms and Conditions.

We are a nationwide Auto Transport Broker and Car Shipper. MC# 655651  Ace Car Shipping ships to all 48 state in the USA. We Provide Free Quotes.

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